Terms and Conditions

Before booking one of our pods please take the time to read these Terms and Conditions. They include important information about your booking, the pods, site facilities and your stay with us. All guests staying with us must be aged 18 or over. We have a strict no pets policy.

In the event that you are unable to stay with us, we are not able to provide a refund. We suggest that you take out suitable travel insurance in the event that you need to cancel your stay. 

If you need to cancel and can give us at least 4 week’s notice before your original  check-in date we may be able to rearrange your holiday. If you dates move between seasons there may be a cost incurred.

If you need to cancel within 4 weeks of check-in, you can try to sell your holiday to friends or family and we will update the guest information.

For full cancellation terms in relation to Covid 19 please see our Covid-19 Terms and Conditions

We reserve the right to cancel a booking for any reason. If we have to cancel your booking we will provide a refund.*

*Not applicable for government enforced lockdowns. See separate COVID 19 terms.

If you test positive for Covid we cannot offer a refund. We recommend you take out suitable travel insurance to cover if you are unable to travel due to illness. 

You can transfer/sell your holiday to friends or family and please inform us of their contact details.

In the event that we have to temporarily close the glamping site due to lockdown, we cannot provide a refund. Instead we will offer you alternative dates and help you to rearrange your holiday with us to another date.

For full cancellation terms in relation to Covid 19 please see our Covid-19 Terms and Conditions

If you do not check-in on your travel dates we will not provide a refund.

Please check your travel dates carefully as if you turn up on the wrong dates we will not be able to accommodate you.

We recommend that you take out suitable travel insurance for your stay with us.

We do not offer refunds.

At the time of booking we will collect a 50% deposit for the entire cost of your stay. The remaining 50% of the balance will be collected 6 weeks before the date of your stay. If your stay is less than 6 weeks from the time of booking, we will collect the full payment.

You will be asked to store a card before you check-in date for a security deposit authorisation. Please refer to the Security Deposit section of our Terms and Conditions.

  • The lead person booking must be aged 18 or above at the time of booking.
  • There is a strict no pets policy, either staying or visiting the pod.
  • There is a maximum of 2 adults per pod.
  • Hen / Stag parties – please see specific terms and conditions below
  • No additional visitors.

If you are found to be in breach of these conditions during your stay we reserve the right to ask you and your party to leave, with no refunds given.

Before your stay, you will be asked to store a card with our booking system which will be used as a security deposit pre-authorisation. This authorisation of £200 will be held on your stored card and only used if you fail to comply with our Terms and Conditions.  
We aim to be as fair as possible, and rarely charge guests any or all of their security deposit.
 
The £200 pre-authorisation will be held from your check-in day and released within 24 hours of check-out. It may take the bank a few days to remove the pre-authorisation.
 
Unfortunately we had to introduce security deposits after some of our pods were left extremely dirty or damaged.
 
Failure to store a card for the security deposit pre-authorisation will result in us cancelling your booking and you will not be issued with a refund.  
 
If you have any questions please contact info@hedgerowluxuryglamping.com

If you or any of your party cause damage to the pod, the facilities or the exterior of the pod, or the site in any way, we reserve the right to collect payment from you to cover the cost of the damage.

Damage can include but is not limited to…

  • Water damage 
  • Misuse of property and items
  • Burns including cigarette burns and smoke damage
  • Glass items in/around the hot tub (including bottles, glasses)

Chipped and broken crockery including plates can be paid for in the shop, and new items can be purchased. 

The bath tub in Buttercup must not be overfilled. Please refer to the instructions provided when you check-in.

Please report any damages to us before you check-out. Breakages and damage must be paid for.

The Hedgerow team will clean the pods between each stay.

You are responsible for leaving the pods in a tidy manner before you leave, including putting rubbish in the bins and washing up any dirty kitchenware or using the dishwasher.

Please report any damages to us before you check-out. Breakages and damage must be paid for.

A charge of £45 will be made for any pods that have been left in an unsatisfactory mess.

Campfires and guests’ own barbecues are not permitted on site.

Guests’ own wood or charcoal is not permitted. Fuel for our fire pits must be bought from Hedgerow Luxury Glamping, and the fire pit must be used in the designated area outside the pod for safety reasons.

Guests are not permitted to bring their own barbecue. You may purchase a Barbecue pack from Hedgerow Luxury Glamping which includes the barbecue, tools and food. Alternatively you can choose to just purchase the barbecue. Please select your option in the Extras section during booking.

Only one vehicle per pod, except by prior arrangement.

There is a designated parking place next to each pod. Please do not park on other areas of the site.

Vehicles are left at your own risk. We accept no responsibility for damage or theft on the site.

We operate a strict no smoking policy inside the pods. This includes tobacco products and e-cigarettes.

Guests are permitted to smoke outside the pod, or in the canopy, but you must dispose of your cigarettes use the ashtrays provided.

Smoking in the hot tub is STRICTLY prohibited.

There is a strict no pets policy at Hedgerow Luxury Glamping, including dogs.

We are not able to allow guide dogs to stay in the pods.

The whole site may be hired out by family or friend groups for special get-togethers.

Please enquire by phone or email for availability, or use the availability search on the booking manager.

We permit stag and hen parties as long as you agree to respect our terms and conditions.

We require a bond for these groups of £50 per person which will returned if the pods and site is left without damage.

Please contact us directly if you would like to book your party with us.

We are still building the pods, so we are unable to guarantee wheelchair access at this time.

Hedgerow Luxury Glamping is an adults-only site. No one under the age of 18 is permitted to stay with us.

Any lost keys will be charged at £45 as we will have to replace the key and the locking system for security reasons.

Hedgerow Luxury Glamping accept no liability for belongings that are lost or stolen on the site, including in and outside the pods.

Water is monitored by a bluetooth GPS device. The device must not be removed at anytime. This is for your safety.

Any damage to the device will be charged.

please do not smoke in the hot tub, take glass or breakable items into the hot tub or any electrical items.

Please dispose of your rubbish in the bins provided in your pod and at the exit of the site.

Please drive slowly when you are on the site to maintain the safety of yourself, our guests and any wildlife on the site.

Please keep noise within a respectable level.

Respect your pod neighbour’s privacy.

 

The pond at Hedgerow Luxury Glamping is for decorative purposes only.

Please do not paddle or swim in the pond. This is for your own safety, as well as to protect the wildlife that lives in and around the pond.

We reserve the right to ask you to leave if you partake in irresponsible behavior.