COVID-19 Terms & Conditions

Please note that these terms and conditions apply to new and existing bookings, including those that have already been rearranged due to lockdown.

If you are unable to visit Hedgerow Luxury Glamping for your holiday:

If you experience ANY symptoms of Covid-19 DO NOT travel to Hedgerow Luxury Glamping.

We are unable to provide any refunds in any circumstances.

If you test positive for Covid-19 before your stay…

If you receive a positive Covid-19 test result which means you can no longer travel to Hedgerow, we cannot refund or move your booking. 

If you sell or transfer your holiday to your friends or family, please inform us of the new guest details. 

We strongly advise you to take out travel insurance to cover your holiday to Hedgerow Luxury Glamping as we will be offering NO REFUNDS.

What are we doing to keep you safe?

Each pod and outside area is thoroughly cleaned and disinfected between each stay – we already did this of course, but we’re being doubly thorough!

The hot tubs are always emptied and refilled, re-heated and the water is treated between every booking.

We have removed some of the decorations inside and outside the pods to make cleaning easier.

Hand sanitiser is available in every pod and around the glamping site including the shop, sun bed/cushion shed and barbecue hut.

We have a contactless entry system into the pods so you do not have to physically see anyone when checking in and out of your pod.

What happens if we are put into lockdown?

If our region  or the country is placed under lockdown, we will notify you as soon as we are aware by email. We will then contact you to arrange your holiday dates to a pod and date of the same value. If you decide to upgrade your pod or move to a different season, any additional costs will be payable.